> ## Documentation Index > Fetch the complete documentation index at: https://docs.vizcom.com/llms.txt > Use this file to discover all available pages before exploring further. # Frequently asked questions > Short answers about Vizcom devices and browsers, files and Trash, credits and plans, data and security, and getting help. Short answers to common questions, with links to the details. ## Using Vizcom > [accordion] What is Vizcom? > > An AI design tool that turns sketches and images into renders, variations, 3D models and animations. Start with the [Quickstart](https://docs.vizcom.com/get-started/quickstart.md). > [accordion] Which browsers and devices does Vizcom work on? > > Current desktop browsers at [app.vizcom.com](https://app.vizcom.com) and the desktop app; paste needs Chrome or Edge, and voice input needs Chrome or Safari. See [Troubleshooting](https://docs.vizcom.com/help/troubleshooting.md#browser-and-app). > [accordion] Is there a desktop app? > > Yes, for Mac (macOS 11 or later) and Windows (10 or later), free from [vizcom.com/download](https://www.vizcom.com/download). Your files are the same as on the web. > [accordion] Does Vizcom work on an iPad or tablet? > > Yes, in the tablet's browser with a stylus. To paint with a finger, turn on **Studio menu** > **Preferences** > **Brush Settings** > **Allow painting with finger**. > [accordion] Can I use Vizcom on my phone? > > Not for editing. To send phone photos into a file, click **Insert** (+) > **Upload from phone** on your computer and scan the QR code. > [accordion] Is Vizcom available in other languages? > > The app is in English only, but you can write prompts in other languages. **Voice input** lets you pick the language you speak. > [accordion] Where did a tool go? > > Many tools were renamed or moved. See [Where is it?](https://docs.vizcom.com/help/where-is-it.md) ## Files and Trash > [accordion] How do I delete a file? > > Open the file's menu (**⋯**) in the file browser and choose **Delete**. It goes to **Trash**; see [Organize your work](https://docs.vizcom.com/guides/organize-your-work.md#delete-and-restore). > [accordion] I deleted a file by mistake. Can I get it back? > > Yes: open **Trash**, then the file's menu, and click **Restore**. > [accordion] How do I empty Trash or delete a file for good? > > Only Workspace Admins see **Permanently delete** in **Trash**, so ask an admin. > [accordion] I can't see my previous files. > > Check the workspace, **Search all files**, **My Files**, your teams and **Trash**. See [Files and access](https://docs.vizcom.com/help/troubleshooting.md#files-and-access). > [accordion] How do I delete my account? > > Go to **Settings** > **Profile** > **Delete account**, then confirm from the email Vizcom sends. ## Plans, pricing and credits > [accordion] How much does Vizcom cost? > > Free costs nothing, Pro is $49 a month ($40 billed annually), and Edu is free for qualifying students and educators. Enterprise is priced with sales; see [Plans](https://docs.vizcom.com/reference/plans.md#compare-plans). > [accordion] What are credits? > > Credits pay for AI generation on Free (800 a month), Pro (20,000 per paid seat) and Edu (15,000 per editor). Unused credits don't roll over; see [How credits work](https://docs.vizcom.com/vizcom-credits.md#how-credits-work). > [accordion] What happens when I run out of credits? > > Admins can buy add-on credits (Pro and Edu) or upgrade (Free); everyone else asks an admin. See [When you run out](https://docs.vizcom.com/vizcom-credits.md#when-you-run-out). > [accordion] Can I buy more credits? > > On Pro and Edu, admins can buy packs of 5,000, 15,000 or 30,000 credits that roll over. See [Buying more](https://docs.vizcom.com/vizcom-credits.md#buying-more). > [accordion] Do failed generations cost credits? > > No. Credits for a failed generation are returned automatically. > [accordion] Is there a plan for students and schools? > > Yes, Edu, which needs a school email Vizcom recognizes. See [Plans](https://docs.vizcom.com/reference/plans.md#edu). > [accordion] How do I change or cancel my plan? > > Admins and Billing Admins do it in **Settings** > **Plans & Billing**. See [Billing](https://docs.vizcom.com/billing-plan-management.md). ## Data, privacy and security > [accordion] Is my work used to train AI models? > > Not on paid plans; on Free, Vizcom may use generated images to improve its services. See [AI training and ownership](https://docs.vizcom.com/admin/security-and-privacy.md#ai-training-and-ownership). > [accordion] Which security certifications does Vizcom have? > > Vizcom is ISO 27001, ISO 27017 and SOC 2 Type II certified and GDPR compliant. Reports are at [trust.vizcom.com](https://trust.vizcom.com). > [accordion] Who can see my files? > > **My Files** are yours; team files are visible to the team. See [Share](https://docs.vizcom.com/file-sharing.md) for view-only links. > [accordion] Does Vizcom support SSO? > > Yes, on Enterprise, with identity providers such as Okta and Microsoft Entra ID. See [SSO](https://docs.vizcom.com/admin/sso-and-scim.md). > [accordion] Which domains does Vizcom need through our firewall? > > Ask your Vizcom account team for the list, and allow uploads of up to 150 MB to `app.vizcom.com`. ## Getting help > [accordion] How do I contact Vizcom? > > Click **Help** (?) > **Contact support** in a file, or email [support@vizcom.com](mailto:support@vizcom.com). See [Support](https://docs.vizcom.com/help/support.md). > [accordion] Is there training or tutorials? > > Yes: **Learn** in the sidebar links to courses, tutorials, webinars and templates. See [Learning resources](https://docs.vizcom.com/help/support.md#learning-resources). > [accordion] Where can I see what's new? > > See [What's new](https://docs.vizcom.com/help/whats-new.md), or **Settings** > **Changelog** in the app. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.