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The fastest way to reach the Vizcom team is the chat in the app.

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Contact support

Chat in the app

Click Help (?) > Contact support in a file, or Help & feedback > Contact support in the sidebar.

Email

Email [email protected].
The bottom right of the Workbench with a drill on the canvas and the round Help (?) button marked 1. Its menu is open: Get started, Documentation, Tutorials, Webinars, Keyboard shortcuts marked 4, Join the community marked 3 and Contact support marked 2.

Help (?) (1): Contact support (2), Join the community (3) and Keyboard shortcuts (4).

Include your workspace name, the file link, the exact message or a screenshot, and your browser.

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Help yourself first

Troubleshooting

Messages and fixes.

Where is it?

Renamed and moved tools.

FAQ

Quick answers.

What's new

Recent changes.

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Community

Join the Vizcom Discord

Ask questions and share work with other designers, from Help (?) 3 > Join the community.

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Learning resources

Learn in the sidebar also has template files, and Help (?) > Get started replays the in-app tips.

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Service incidents

During a service problem, a notice appears in the app; click View Status, when shown, for updates.