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Short answers to common questions, with links to the details.

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Using Vizcom

An AI design tool that turns sketches and images into renders, variations, 3D models and animations. Start with the Quickstart.
Current desktop browsers at app.vizcom.com and the desktop app; paste needs Chrome or Edge, and voice input needs Chrome or Safari. See Troubleshooting.
Yes, for Mac (macOS 11 or later) and Windows (10 or later), free from vizcom.com/download. Your files are the same as on the web.
Yes, in the tablet’s browser with a stylus. To paint with a finger, turn on Studio menu > Preferences > Brush Settings > Allow painting with finger.
Not for editing. To send phone photos into a file, click Insert (+) > Upload from phone on your computer and scan the QR code.
The app is in English only, but you can write prompts in other languages. Voice input lets you pick the language you speak.
Many tools were renamed or moved. See Where is it?

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Files and Trash

Open the file’s menu (⋯) in the file browser and choose Delete. It goes to Trash; see Organize your work.
Yes: open Trash, then the file’s menu, and click Restore.
Only Workspace Admins see Permanently delete in Trash, so ask an admin.
Check the workspace, Search all files, My Files, your teams and Trash. See Files and access.
Go to Settings > Profile > Delete account, then confirm from the email Vizcom sends.

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Plans, pricing and credits

Free costs nothing, Pro is $49 a month ($40 billed annually), and Edu is free for qualifying students and educators. Enterprise is priced with sales; see Plans.
Credits pay for AI generation on Free (800 a month), Pro (20,000 per paid seat) and Edu (15,000 per editor). Unused credits don’t roll over; see How credits work.
Admins can buy add-on credits (Pro and Edu) or upgrade (Free); everyone else asks an admin. See When you run out.
On Pro and Edu, admins can buy packs of 5,000, 15,000 or 30,000 credits that roll over. See Buying more.
No. Credits for a failed generation are returned automatically.
Yes, Edu, which needs a school email Vizcom recognizes. See Plans.
Admins and Billing Admins do it in Settings > Plans & Billing. See Billing.

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Data, privacy and security

Not on paid plans; on Free, Vizcom may use generated images to improve its services. See AI training and ownership.
Vizcom states it is ISO 27001, ISO 27017 and SOC 2 Type II certified and GDPR compliant. Reports are at trust.vizcom.com.
On Amazon Web Services in the United States. See Where your data is stored.
My Files are yours; team files are visible to the team. See Share for view-only links.
SSO through SAML providers such as Okta and Microsoft Entra ID, but no SCIM. See SSO and SCIM.
See Network requirements, and allow uploads of up to 150 MB to app.vizcom.com.

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Getting help

Click Help (?) > Contact support in a file, or email [email protected]. See Support.
Yes: Learn in the sidebar links to courses, tutorials, webinars and templates. See Learning resources.
See What’s new, or Settings > Changelog in the app.